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Student Affairs Logo University of Wisconsin-River Falls
410 S 3rd St
River Falls WI 54022-5001
(715) 425-4444

E-mail Program Setup

If you wish to use an e-mail program on your computer to check your campus e-mail (not SquirrelMail, which is a web page, not a normal computer program), you will need to follow the instructions below for your e-mail program. If the program you use is not listed, you should still be able to get it working from the instructions for similar e-mail programs. If you still can not get your e-mail program to send and receive campus mail, simply contact FredNet and we will help.

E-mail Program Setup Instructions

There is also more information about general campus e-mail policies and practices(external) and general campus e-mail support(external). The shared folders you may see in your e-mail(external) are also explained. The easiest way to check your e-mail is with the UWRF SquirrelMail web page(external), which allows you to send and receive campus e-mail with a web browser from anywhere in the world. For more information about SquirrelMail, see the SquirrelMail support page(external).

General E-mail Settings

There are a few settings you need to set up if you have e-mail software (Thunderbird, Outlook, Outlook Express, etc.) on the computer in your room to get it to check and send e-mail from your UWRF account. Since you have a Falcon account username and password you need to put these into the actual e-mail software so that you can check your UWRF e-mail with your e-mail client of choice.

If you use our UWRF campus web mail (SquirrelMail), located at webmail.uwrf.edu(external), you will not need to change anything. Just use your Falcon Account username and password to log in on the SquirrelMail web page(external).

If you have any questions on setting up your e-mail software, we would be happy to help you out. Just contact FredNet.

General Software Settings (usually under the options menu)
Incoming Mail Server (IMAP)
Outgoing Mail Server (SMTP)
Username
Password
mail.uwrf.edu smtp.uwrf.edu Your Falcon Account Username Your Falcon Account Password

Sending E-mail Authentication

All students using an email client (Outlook, Thunderbird, Outlook Express, Eudora etc.) in the halls will need to authenticate with a username and password in order to send email.

Thunderbird E-mail Configuration
  1. Tools -> Account Settings
  2. Click on Outgoing Server (SMTP)
  3. Server name should be smtp.uwrf.edu
  4. Check the box next to use name and password.
  5. Put falcon account username in the text box
  6. Select a method of authentication and use the corresponding port: SSL port 465 or TLS port 587
  7. Click OK. Close Thunderbird and re-open it. You should now be able to send email.
Setting account configuration using TLS
Setting account configuration using SSL

Outlook E-mail Configuration

Typical sending error "The message could not be sent because it rejected you as the sender. Server response: '530 5.7.0 Authentication required'. (account: 'mail.uwrf.edu', SMTP server: 'smtp.uwrf.edu', error number: 0x800ccc78)". I can receive email just fine, I am only unable to send it.

Setup email accounts
  1. Tools -> Options Mail Setup -> Email Accounts
  2. View or change existing email accounts
Change an account
Select your UWRF account and click "Change..."
More settings screen
Click on the "More Settings..." button
Internet settings dialog box: Outgoing Server
Check the box next to "My outgoing server (SMTP) requires authentication". Click next to "Log on using" and put in your Falcon Account username and password. Check the box next to Log on using Secure Password Authentication (SPA).
Internet settings dialog box: Advanced Settings
Click on the "Advanced" tab and check the box next to "This server requires an encrypted connection (SSL)". Above that check mark put the port number 465 in the box as shown. Click OK. Click the "Next" button and click "Finish" on the main screen. You should now be able to authenticate and send email.

Outlook Express

Internet Accounts dialog
Tools - > Accounts. Double click on your UWRF account or select it and click on the "Properties" button.
Server properties dialog box
Click on the "Servers" tab and click on the box that has "My server requires authentication" next to it. Click on the "Settings" button.
Outgoing Mail Server configuration
Click next to "Log on using" and put your Falcon Account username and password in. Click the box next to "Log on using Secure Password Authentication". Click OK to finish.
Sever Properties advanced tab
Click on the "Advanced" tab and check the box next to "This server requires a secure connection (SSL)" Above that check mark put the port number 465 in the box as shown. Click OK again. Click Close to get back to the main Outlook Express screen. You should now be able to send authenticated email.

Apple Mail in Mac OS X (10.x.x)

Apple mail menu - prefrences option selected
If you would like to edit a current mail configuration, go to the "Mail" menu and choose "Preferences".
Apple mail account information
  • Description:  UWRF Email (This can be any name you choose)
  • Email Address:  This is your UWRF email address
  • Full Name:  Your name as you would like it to appear to your recipients
  • Incoming Mail Server:  mail.uwrf.edu
  • User Name:  Your assigned 7-digit falcon account or "w" number
  • Password:  The same password you use for eSIS and webmail
Apple mail outgoing server
  • Authentication:  Choose "Password"
  • User Name:  Your assigned 7-digit falcon account or "w" number.
  • Password:  The same password you use for eSIS and webmail.

You may click "OK" to continue and exit the "Accounts" window. You will be asked to save, click "Save" if you wish to keep the changes. Now you should be able to send and receive email with you UWRF email account in the Apple Mail email client.

Apple Mail - First Time E-mail Account Setup

Apple mail new account dialog
If you are setting up a Mail account for the first time follow the subsequent steps. This is the Main Account Setup Screen. You will see this screen the first time setting up Mail. Click "Continue" to move on to the next step.
add account
Even if you currently use Mail you can set up new accounts by going to the "File" and then "Add Account..." menu option. After this step you will follow the same steps that you would if setting up an initial account.
new account settings
The next screen you see will prompt you for some information about our network and also your account information.
server type selection
First you will need to set the first drop down menu to the "IMAP" option.
new account information
Next fill in the name you would like to call this email account beside "Account Description" and put your name and UWRF email address beside the "Full Name" and "Email Address" fields. Click "Continue" to move on to the next step.
server information
Now you will be prompted for server and user information. Enter "mail.uwrf.edu" in the "Incoming Mail Server" field. The "User Name" and "Password" fields will need to be filled in with your falcon account number and password. These is the same username and password you would use for eSIS and webmail. Remember to use a lowercase "w" in front of your falcon account number.
connecting to the server
Click "Continue" to move on to the next step. It may take a minute or two to validate your settings before moving on to the next step.
outgoing server information
  1. In the "Outgoing Mail Server" field all you want is "smtp.uwrf.edu". If there is anything else in this field make sure it is removed.
  2. Make sure "Use Authentication" is checked and once again enter your falcon account user name and password into the "User Name" and "Password" Fields.
  3. Click "Continue" to move on to the next step.
Account summary
If you see this screen you have successfully completed setting up your UWRF email account! Click "Continue" to move on to the next step.
Finished
This will be the final screen in the setup. You may create another account for another email account or you can import messages from other email client programs you may have. Click "Done" and you are finished!